With our staff of highly trained Quality Control Reps we can provide quick and useful feedback on Voice Verification Services to your Orginization. We listen to your Third Party Verification /  TPV / IVR recorded calls and score for script adherence, intelligibility, grammar, and any other criteria you set. You set the parameters and we do the rest!

Chances are your CSR's, telemarketers, supervisors, and staff is hard at work expanding your portfolio. Do they really have the time to listen to all the recordings they should? The industry rule-of-thumb is that a proper quality monitoring session takes 2-3 times as long as the original recording, so listening to just 30 calls could take the better part of a day. With our staff of experienced Quality Monitoring Agents and our specialized call recording software, Quality Calls, Inc. can dramatically improve your ability to monitor your Interactive Voice Response recordings and provide immediate useful feedback to your staff. Read below to see the many benefits QCI has to offer.....

• • • Monitor as many agents or calls as you need.
    • Increase or decrease you're monitoring to match changed conditions.
    • Save money vs the Loaded cost of your internal staff.
    • Quality Control staffing includes but not limited to:
    • Financial services, consumer products, survey's, technology offerings, and many more.
    • Speed up your internal monitoring.
    • Flag problem calls for further research by your supervisors.
    • Free your supervisors for other tasks - coaching, escalations, etc.
    • Let them go straight to what's Important!!
    • Get feedback quickly!
    • QCI provides hourly , daily and real time reporting.
    • You can provide fast feedback to your agents.
    • You're in control.
    • You set the schedule, the criteria, the sampling and the reports.
    • We execute based on your instructions and change with you as your needs evolve.
    • QCI is here for You!
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Sample Excell Reports

• Sanitized Data Report
• Real Time Report
  

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  1. Sanitized Report -  File Upload - QCI can not only listen to audio's to make sure there compliant with your rules and regulations, we can also confirm the data is correct with the audio.  You can upload your data file to our secure SFTP or transmit your data via an API and we will match this with the audio to give you one clean and pressed file after reviewing your calls.
  
  

• 2. Real Time - QCI will grade and listen to your sales as their being made on our IVR. Or if you currently record your verification on your in house system. You can upload you're audios to our SFTP and we will  listen and grade accordingly. (note: see IVR for addtional information for outside audio storage)
  
  

• 3. Customized Reporting - QCI can customize all reporting on an as needed basis. We also speacialize in hard coding individual reports for multiple locations.  Please Contact us for special programming, costs and solutions.