With our staff of highly trained Quality Control Reps we can provide quick and useful feedback on Voice Verification Services to your Orginization. We listen to your Third Party Verification / TPV / IVR recorded calls and score for script adherence, intelligibility, grammar, and any other criteria you set. You set the parameters and we do the rest!
Chances are your CSR's, telemarketers, supervisors, and staff is hard at work expanding your portfolio. Do they really have the time to listen to all the recordings they should? The industry rule-of-thumb is that a proper quality monitoring session takes 2-3 times as long as the original recording, so listening to just 30 calls could take the better part of a day. With our staff of experienced Quality Monitoring Agents and our specialized call recording software, Quality Calls, Inc. can dramatically improve your ability to monitor your Interactive Voice Response recordings and provide immediate useful feedback to your staff. Read below to see the many benefits QCI has to offer.....
|
Sample Excell Reports
1. Sanitized Report - File Upload - QCI can not only listen to audio's to make sure there compliant with your rules and regulations, we can also confirm the data is correct with the audio. You can upload your data file to our secure SFTP or transmit your data via an API and we will match this with the audio to give you one clean and pressed file after reviewing your calls.
- 2. Real Time - QCI will grade and listen to your sales as their being made on our IVR. Or if you currently record your verification on your in house system. You can upload you're audios to our SFTP and we will listen and grade accordingly. (note: see IVR for addtional information for outside audio storage)
- 3. Customized Reporting - QCI can customize all reporting on an as needed basis. We also speacialize in hard coding individual reports for multiple locations. Please Contact us for special programming, costs and solutions.
|
|
|
|
|