IVR / ACD
Quality Calls Inc. offers real-time data interaction between our Voice Response Unit and your webserver via HTTP GET, POST, or SOAP. This means our centrally located Interactive Voice Response (IVR) system can be integrated with your database, performing lookups, and posting transaction with very little development time.
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ACD / Auto Attendant - Click Read More for Demo
For small and large businesses alike, it’s important to make sure you can receive a call at anytime and that the call gets to the person or department it’s intended for. When using a live operator you often get long hold times, unprofessional greetings, and lost messages due to human error. With an auto attendant every call is answered quickly, exactly how you want it to be 24 hours a day.
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Appointment Reminders - Click Read More for Demo
Traditional reminder calls leave a lot to be desired. But without callbacks, the no-show rate climbs, disrupting the schedule, and costing your company money. The Automated appointment reminder can save labor costs. The system can be accessed within minutes and all your appointments can be contacted by telephone and speak with a person or leave a message on the answering machine.
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Automated Cancelation - Click Read More for Demo
We can supply you with an 800 number or accept your current traffic on any area code or toll free line. Once a call is accepted, it goes through policy parameters, as defined by you. We can set up an auto cancel attendant to speak directly with your database to cancel a customer without the need for a live representative and or calls can be sent to any PSTN, VoIP, or IP address across the globe.
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Customer Surveys - Click Read More for Demo
Surveys are the most common IVR application. It is essential to know what is on your existing customers and potential customers mind. You can leverage this information to provide better service to existing customers or find the best way to market your product or services to increase your customer base.
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Order Taking – DRTV Buyers - Click Read More for Demo
If you're selling impulse items with $14 to $19.99 price points, it makes no sense to have all live operators. Unless you have a product that requires significant salesmanship, and a dedicated team of live agents to sell it, there's no reason to pay to keep a body in a seat.
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Outbound Messaging - Click Read More for Demo
Getting a message out to a group of customers, employees, or any important group of people is the key to maintaining a strong relationship. This service allows you to record any message and send it to a specific list of people.
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